Extreme Steam Carpet Cleaning Privacy Policy
At Extreme Steam Carpet Cleaning (“we,” “our,” or “us”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website, services, or communications. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
**a. Personal Information You Provide
When you contact us, schedule services, or make a payment, you may provide:
– **Contact Information**: Name, address, phone number, and email address.
– **Service Details**: Specifics about the requested services, such as property type and cleaning preferences.
**b. Information Collected Automatically
When you visit our website, we may collect:
– **Device Information**: IP address, browser type, and operating system.
– **Usage Data**: Pages viewed, time spent on our site, and navigation patterns.
– **Cookies**: Small data files stored on your device to enhance website functionality and user experience.
**c. Information from Third Parties
We may receive additional information about you from:
– Referral programs or promotional partnerships.
– Social media platforms, if you interact with our pages or advertisements.
2. How We Use Your Information
We use your information for the following purposes:
1. **Service Delivery**: To schedule, process, and complete your carpet cleaning services.
2. **Customer Support**: To respond to inquiries, provide updates, and resolve issues.
3. **Marketing**: To send promotional offers, newsletters, and information about new services (you may opt out at any time).
4. **Website Optimization**: To analyze and improve our website’s functionality and user experience.
5. **Legal Compliance**: To comply with applicable laws, regulations, and contractual obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share it in the following circumstances:
1. **Service Providers**: With trusted partners who assist in delivering our services, such as payment processors and IT providers.
2. **Legal Obligations**: If required by law, such as to comply with subpoenas, court orders, or legal processes.
3. **Business Transactions**: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
4. Data Retention
We retain your personal information only as long as necessary for:
– Providing our services.
– Complying with legal and regulatory obligations.
– Resolving disputes and enforcing our agreements.
When information is no longer needed, we securely delete or anonymize it.
5. Your Rights
You have the following rights regarding your personal information:
1. **Access**: Request a copy of the information we hold about you.
2. **Correction**: Request corrections to inaccurate or incomplete data.
3. **Deletion**: Request deletion of your personal data, subject to legal obligations.
4. **Opt-Out**: Unsubscribe from marketing communications or restrict certain types of data usage.
5. **Data Portability**: Request a copy of your data in a structured, machine-readable format.
To exercise these rights, contact us using the information below.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These include:
– Secure Sockets Layer (SSL) encryption for online transactions.
– Regular system updates and security audits.
– Restricted access to personal data for authorized personnel only.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us at:
Phone: (707) 224-9455
Website: https://extremesteamnv.com
**By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Extreme Steam Carpet Cleaning with your personal information.**
